Client interview as early as possible to discuss the details that may be most important to the client. Biggest problem?

Survey of the existing systems infrastructure and determine points of easiest integration and repair

Review of the as-built documentation and see if all logic is implemented as stated on documents (retro commissioning)

Make the most of all of the components currently installed

In-house logic development to best facilitate desired sequence of operation and reliability

Energy conservation measures easily achievable

Come up with strategy that exceeds the customers expectations for performance

Provide a system and approach with the most user-friendly experience possible

Under promise, over deliver